Service Desk Management

Service Desk Management

With the backing of 20+ years of active experience in delivering wider Managed Services, Hallis’s Service Desk Management practice strategically and tactically supports organisations across Australia. Hallis adopts a holistic customer service approach in all aspects Service Desk Management consulting, implementations, transitions and operational management. Our focus remains on how best to connect and support our customers. We ensure our managed Service Desks align with our customers’ organisational vision and values.

Our Service Desk Management enables your business to focus on its core aims, people, products and services. Your people can focus on delivering the best products and services to your customers.

Why outsource this key business function?

  • Our competitive pricing delivers sustainable cost reductions
  • We significantly and measurably improve managed service outcomes
  • We enable flexibility and responsiveness to changes in demand
  • Access to robust and leading edge technology

We have demonstrated expertise in fundamental Service Desk Management capabilities and customer engagement practices, with an offering underpinned by the following features:

  • Highly scalable and flexible services aligning to business requirements
  • Technical service desk management providing multi-level support
  • Immediate response to critical issues and incidents
  • End-to-end incident management
  • Effective self-service portals
  • Knowledge management base delivering quicker solutions
  • Multi-site support 
  • Multi contact options via phone, email and self-services
  • SLA Management 
  • Data analytics and reporting